FSM Voucher Update

Due to exceptional demand, we have implemented a queuing system on the ordering website. This is to control the amount of traffic on the website at any one time in order to improve the user experience for everyone and speed up the voucher redemption process once past the queue.

Please note it can take up to 30 minutes to enter the website, but this can vary during peak and off-peak hours. For a shorter queuing time, we recommend trying outside of peak hours or days, which is between 10am and 5pm, and on Mondays.

Actions were taken weekend of 2nd and 3rd May that significantly reduced the queuing time performance of the website.

 

Below is the parent guide link:

https://www.edenred.co.uk/Documents/DfE/DfE_FreeSchoolMeals_ParentCarerFAQs.pdf